Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in an online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

 

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

House of Elliott Oy
Meritullinkatu 4 B 28
00170 Helsinki

Delivery methods and costs

Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.

Delivery time

We deliver orders in Finland in 1-3 working days and within EU in 3-7 working days. Exceptions to delivery time estimates are stated if the shopping cart has out of stock products and we will also notify you of any delays immediately after ordering by phone or email.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.