FAQ
Is it safe to order from the House of Elliott online store?
Is! We use the secure e-commerce platform Shopify. The information you provide on our website will remain with us only and we will only use it for delivering your orders and marketing. Our payment services are offered by secure payment service providers Stripe, Klarna and Paytrail.
My order has not arrived, what do I do?
Our deliveries take up to 3 working days in Finland, and 3-7 days within Europa. If we have problems with your delivery, such as that the product you ordered is out of stock, we will contact you ourselves. However, if you believe an error has occurred with the delivery, please contact us by email or phone and we will investigate!
I got the wrong piece of jewelry, what do I do?
Send the wrong product back to us, we will pay the postage when you use the return code. We will send you the right product in return.
You return the products to:
House of Elliott Oy
Meritullinkatu 4 B 28
00170 Helsinki
Meritullinkatu 4 B 28
00170 Helsinki
Return ID: 614965
Can I cancel my order?
You can cancel your order or return the purchased products within 14 days of receiving them. Please contact us if you want to cancel your order or return the product.
The jewelry I bought is broken, what do I do?
Contact us if your jewelry is broken. All our jewelry has a 12 month warranty. If your jewelry breaks because of a manufacturing defect within 12 months, we will provide you with the same product or a replacement product.
What does the 12 month product warranty cover?
Our warranty covers manufacturing defects and sudden breakage of the jewelry, for example, that a part of the jewelry has come off or its thread breaks.
What is not covered by the 12 month product warranty?
The warranty does not cover intentionally broken products or products that have been broken due to the customer's negligence. For example, a piece of jewelry that has broken when dropped has not broken due to a manufacturing defect. On our website, you will also find care instructions for pearl jewelry, which you can follow.
My jewelry has broken but the warranty has expired, what do I do?
Even if the warranty has expired, we offer our customers a very affordable repair service. For example, fixing a broken necklace will cost approximately € 20 if there are no materials missing. Please contact us if you want to repair the product!
I bought earrings and one of the earrings got lost, what do I do?
Contact us, you can buy one earring from us at a discounted price to replace the lost one.